TC
Tracy C
1 reviews | Active since Jul 2020
02 Apr 2024, 14:14
ABSA SPRINGS MALL
Once again the service my mom who is 85, received at ABSA SPRINGS MALL was a disgrace for the 2nd week in a row. This is the second time I am reverting to complaining on Hellopeter. The staff have absolutely no manners and continue to turn their backs on clients and walk away when asked a question. Clients are made to sit for nearly an hour, waiting for someone to help them when there is no one in the bank. ABSA SPRINGS MALL need to send their staff for serious Customer Service training.
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Absa's replyOfficial
02 Apr 2024, 17:03Dear Tracy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply02 Apr 2024, 17:03
Official
Dear Tracy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care