TC
Tracy C
1 reviews | Active since Jul 2020
10 Oct 2023, 13:03
ABSA SPRINGS MALL
Absa Springs Mall - the staff are shockingly rude. My mom who has had her account for more than 60 years has been into this branch numerous occasIsons and each time the staff are rude and unhelpful and their attitude is that they do not have to do any work as the "ATMS" NOW DO THE WORK. In the middle of a conversation with the Manager yesterday, the "MANAGER" turned ad walked away and this if how you deal with a 84 year old lady ******SHOCKING********SHOCKING*****
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Replies (3)
Absa's replyOfficial
10 Oct 2023, 14:12Dear Tracy Collins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply10 Oct 2023, 14:12
Official
Dear Tracy Collins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
TC
Tracy C's updateReviewer Update
11 Oct 2023, 07:53Thank you Absa for the very speedy response and the response from the Branch Manager, it was much appreciated
TC
Tracy C's update11 Oct 2023, 07:53
Reviewer Update
Thank you Absa for the very speedy response and the response from the Branch Manager, it was much appreciated
Absa's replyOfficial
11 Oct 2023, 09:56Dear Tracy Collins Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply11 Oct 2023, 09:56
Official
Dear Tracy Collins Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Best regards,