ABSA spraying and praying…

So products gets added to one’s vehicle finance without a signature/approval from their clients. I have asked them to advise who has approved this and I get told I must contact another department to get this information. I do not want to contact another department to find out who is adding products without them confirming with their clients. I suggest ABSA gets the manager who approved this product to go on to my account to give me a call. (I have asked ABSA to remove the product and I have still not received notification to advise me that the product has been removed. I will give you 3 business days to get this done or I will move my finance to my primary bank FNB)