ABSA SPECIFC PRODUCT REVIEW

I want applaud ABSA and their staff for assisting with my financial plans and obligations. Specifically, I want to mention Sedumedi Bogatsu for her amazing work and relentless pursuit of a positive outcome. With that said, I do want to draw attention to the lack of knowledge displayed by the staff as a whole, from front end to the area manager to the back office support. Throughout the many days my case was being dealt with, conflicting views were presented as a result I would literally sit with the branch staff and go through the written policies and obtain advice from compliance. For 2 weeks this was the case and again had it not been for Sedu taking her time to actually research and present solid evidence to management, we would be having a different conversation. The second adverse result of that whole exercise is that ABSA ended up posting 3 or more hard credit enquiries, as a result my credit score plummeted by atleast 20 points and as a person who works in accounting and finance this maybe a red flag to my employer. Based on the above adverse views, I have rated 4 out of 5

My recommendation: 1. Develop a practical guide for the employees to follow when a client is looking for this specific product. 2. Upskill/Retrain employees, especially management on the product and general procedure to follow in a case of knowledge gaps. This will ensure clients don't wait 2 weeks to obtain results. 3. Do a credit check once all supporting documents are present and you are sure you want to start the application with the client.

I am more than willing to assist draft the above guide from a client perspective (free of charge of course) and I would recommend Sedu as part of the people to assist in formulating this guide.

Lastly, as much as I may have had stern words for the ABSA team towards the end because I was incredibly frustrated, I still want to thank Sedumedi Bogatsu and Tessa Mckenzie for their assistance.