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Shayakgomo M

1 reviews | Active since Oct 2019

01 May 2021, 14:31

ABSA South Africa - Extremely Poor Service for International Customers

I called ABSA to reset my passcode for ABSA mobile banking app. No one was interested to help, I was send from pillar to post for approximately 45 minutes and I still cannot login to my account. The staff was rude and *********** and not willing to help to help.

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Replies (2)
Absa
Absa's reply03 May 2021, 11:28
Official
Dear Shayakgomo Masekoameng
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is C-***5
 
Kind regards,
Rezona Louw 
Group Customer Care
Absa
Absa's reply05 May 2021, 09:05
Official
 
Dear Shayakgomo Masekoameng
 
Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,
Rezona Louw 
Group Customer Care