BM
Bridget M

1 reviews | Active since Jun 2020

24 Jun 2020, 12:54

Absa sorts out ********** activity on an account within a week.

Both my accounts were under investigation for *****. Unfortunately, I could not get a refund for the Credit account (not Absa’s fault) but I did get a refund within a week for the Cheque account (normally takes between 15-21 working days). I received calls, emails and even messages on Twitter from Absa consultants asking to assist and consistently following up so that the problem can be sorted quickly.

Pravesh Bejay was calm, patient and followed up on the case, I am very grateful for the service. Thanks to all the other consultants that are not mentioned, that were assisting to resolve the matter.

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Replies (1)
Absa
Absa's reply24 Jun 2020, 13:57
Official
Dear Bridget,

It is so pleasing to receive complimentary remarks for staff who rendered exceptional service. We will communicate your appreciation to pravesh and management. Thanks so much for taking your time to share this wonderful feedback with us.

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd