ABSA SORT OUT MY CASE OR COMMUNICATE TO TRANSUNION ASAP!

I am just going to put it out there plainly because my life cannot be on a stand still because of people who fail to do diligence in their job. I paid my loan account in December 1st week and paying it to the collectors. I got a paid up letter just like I paid all my other accounts. Because I was intentional about rebuilding my credit life now that i have a stable income, I kept checking my profile to see if there were updates but there were for all other companies except for ABSA Personal loans, I therefore reached out to them to notify them that I had paid and I was assisted speedily by their credit bureau team.

I had to now dispute the account from Transunion as it was not updated but instead a second account was created with a R0.00 Balance but the initial owing one I needed to be updated remained there as a negative block on my profile. I reached out again last month and they keep telling me it is closed, I requested for a paid up letter so I can dispute the info rather as they were nolonger trustworthy to me. They sent me the letter and I disputed last week, to my surprise one of their consultants responded to Transunion that my account was not paid as a result my dispute was not favourable. When I reach out to ABSA they keep telling me that the account was closed since the 17th March but how can this consultant send that information last week if indeed the account is closed? Transunion want to assist me urgently now to solve my matter and they requested that a port number, email address and date of when the information to update the account was sent so they can trace it and thus remove the account for me as they cannot take my word for it, ABSA is not supplying me with the information instead I am told to wait for 21 days or dispute the account again and they will now give the correct information. If this is not resolved by COB today, I will post the names of people involved because i cannot suffer because of people failing to do their job correctly, you cannot mess up with people's lives like that and not be held accountable.