CB
Colin B
1 reviews | Active since Mar 2009
24 Aug 2020, 11:40
ABSA - so unprofessional. Can't even be bothered to give accurate contact detail on website.
Why does ABSA website give you a link to send your queries to this email address; ***, only for it to return with: "Delivery has failed to these recipients or groups: *** The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk." This is why ABSA comes last in customer surveys - they simply don't care how unprofessional they come across to clients.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
24 Aug 2020, 12:24Dear Colin
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint as well as your request details in order for us to investigate your matter. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint as well as your request details in order for us to investigate your matter. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply24 Aug 2020, 12:24
Official
Dear Colin
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint as well as your request details in order for us to investigate your matter. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint as well as your request details in order for us to investigate your matter. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
CB
Colin B's updateReviewer Update
25 Aug 2020, 02:10Typical. Just an automated reply. If ABSA had actually bothered to read the complaint, they would realise it's an error on their website. It has nothing to do with needing my ID & Account Number. Yet clearer evidence that "they simply don't care how unprofessional they come across to clients."
CB
Colin B's update25 Aug 2020, 02:10
Reviewer Update
Typical. Just an automated reply. If ABSA had actually bothered to read the complaint, they would realise it's an error on their website. It has nothing to do with needing my ID & Account Number. Yet clearer evidence that "they simply don't care how unprofessional they come across to clients."