ABSA - SNAKE PIT
ABSAA drives me around the bend. I recently purchased another vehicle and I had to get my accountant to analyse my statements (I am self employed) so they could work out what my income is. That cost me R2500. But hell, was I pushed to sign documents etc.. ABSA certainly wanted the business.
Now I app**** for an increase on my credit card limit. Receive an SMS asking for proof of income (I bank with ABSA and I have a mini account with FNB where I receive funds mainly via Paypal but from other sources as well.
Back to my accountant for issue a "Confirmation of Earnings Letter". Submit to ABSA. Hear nothing. Speak to agent. Nope, now she needs the FNB statements as well.
ABSA didn't need FNB statements for asset acquisition but it needs FNB statements to what? double check my accountant? They are full of SH&T! I am now pondering which bank to move to next. Completely and utterly inept! And I am a "Private Client".
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Absa's replyOfficial
30 Apr 2021, 14:47 Dear Logie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply30 Apr 2021, 14:47
Official
Dear Logie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
's updateReviewer Update
30 Apr 2021, 17:48Four hours came and went. No follow up by text, voice or email. Didn't expect it anyway. This is typical ABSA. Full of SH%T!
's update30 Apr 2021, 17:48
Reviewer Update
Four hours came and went. No follow up by text, voice or email. Didn't expect it anyway. This is typical ABSA. Full of SH%T!