RH
Ronell H
1 reviews | Active since Dec 2018
15 Dec 2018, 12:15
Absa Slow Customer Service - No Surprise
Seeing that there isn't an option for NO STARS, I was forced to rate this ABSA branch one star. I sat in the qeue for 40 mins with 2 consultants on duty!!! Asked to see the Manager and after 17 mins Mrs Van Onselen decided to show her face. We complained that the service was pathetically slow and she dished out excuses left and right not once apologizing for wasting my time. We realised that we're talking against a wall and the Manager decided to walk off and hide in her back office. ABSA has wasted 74 mins of my time today! Stop spending time and money on your new look... We don't care!! Spend time on planning how you can better your customer service!!! New look = NO CUSTOMERS!!!!
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Absa's replyOfficial
18 Dec 2018, 17:12Dear Ronell Hardy
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with your tell phone number or id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with your tell phone number or id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Absa's reply18 Dec 2018, 17:12
Official
Dear Ronell Hardy
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with your tell phone number or id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with your tell phone number or id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange