ABSA slow and updated ATMS

Item: Absa
Rating: 1
Author: Vit B

ABSA needs to update all the cash points ATMS around the country.

Compared to other banks ATMS. ABSA are slow and outdated. It takes almost 5 mins to draw money.

Not only that I have not seen one ABSA ATM that isn't smashed or broken or the screen is dull and cracked, its shocking.

With a feature that asks whether to save your latest transaction as a favorite, which takes more time. Its silly and outdated.

Please please fix them.

Helpful (0)

Replies (3)

Absa's replyOfficial

18 Jul 2019, 14:47

Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Regards

Pravesh Bejay
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply18 Jul 2019, 14:47

Official

Best regards,

Vit B's updateReviewer Update

18 Jul 2019, 15:51

I really hope so Pravesh, thank you for the reply. As a client for 14 years I can positively say I would change banks just to get better ATM service.

Vit B's update18 Jul 2019, 15:51

Reviewer Update

I really hope so Pravesh, thank you for the reply. As a client for 14 years I can positively say I would change banks just to get better ATM service.

Vit B's updateReviewer Update

21 Oct 2019, 10:10

Nothing has been done, in fact the ATMS are worse...I changed banks much happier.

Vit B's update21 Oct 2019, 10:10

Reviewer Update

Nothing has been done, in fact the ATMS are worse...I changed banks much happier.