ABSA *****S AND DONT REPLY TO COMPLAINTS AND QUERIES

<p>ABSA IS THE WORST AND MOST ***** SA BANK WITH THE MOST PATHETIC SERVICE. SURE THE GUPTA’S STILL HAVE SHARES THERE. I HAVE SETTLED MY VEHICLE FINANCE, IN THE FULL, AS PER SETTLEMENT LETTER/QUOTE FROM ABSA ON THE 31ST JULY 2017. THE INSTALMENT DEBIT STILL WENT THROUGH ON THE 1ST. SINCE TUESDAY 1ST JULY, ABSA HAS STILL NOT REVERSED MY VEHICLE FINANCE DEBIT BACK INTO MY CHEQUE ACCOUNT.</p> <p>I REQUESTED A SETTLEMENT LETTER AND RECEIVED THE QUOTE ON THE 25TH JULY 2017. THE LETTER CLEARLY STATES I CAN MAKE THE PAYMENT BY THE 31ST JULY 2017 AND I PAID IN THE SETTLEMENT AMOUNT, VIA EFT, ON THE 31ST FROM MY ABSA CHEQUE ACCOUNT INTO ABSA VEHICLE ACCOUNT WHICH SHOULD REFLECT IMMEDIATELY (ABSA TO ABSA ACCOUNT) THE DEBIT STILL WENT THROUGH ON THE 1ST JULY. I QUERIED TELEPHONICALLY AND BY MAIL AND THE CONSULTANTS INFORMED ME IT TAKES 2-3 DAYS. UNACCEPTIBLE, SHOULD BE IMMEDIATE IN AT LEAST ONE DAY. I HAVE SENT NUMEROUS COMPLAINTS AND MAILS, EVERY DAY TO ABSA VEHICLE FINANCE, RESOLVE AT ABSA, ACTIONLINE ETC. IT IS FRIDAY THE 4TH JULY 2017 AND NO-ONE AT ABSA HAS REP**** OR CONTACTED ME, THEY DON’T EVEN GIVE OR SEND REFERENCE NUMBERS ANYMORE. I HAVE ALL THE PROOF, SETTLEMENT LETTER/QUOTE, MAILS ETC.</p> <p>THIS IS NOT THE FIRST TIME AND HAVE PUT IN NUMEROUS COMPLAINTS AGAINST ABSA BUT THEY DON’T BOTHER TO SORT OUT QUERIES AND PROBLEMS.</p>