ABSA SIYASIZANA PROGRAM - NON EXISTENT SERVICE

I app**** for Absa Siyasizana program at the beginning of December last year, and up to this day I have not received any response or acknowledgment. Later in the month, I phoned the AVAF department to enquire, and I was informed that they could not assist as my account is not in arrears. They provided me with three contact numbers for individuals I can enquire about in the restructuring department. All of those numbers go straight to voicemail. I also sent an email to the vehicle restructuring department, and no response was given there as well. This has been a frustrating exercise. The bank lacks a lot in this regard. It shouldn't be this difficult to get some kind of response or service from such a huge institution.