ABSA simply pathetic service

For the past 2 months I have tried to close an ABSA account for my mother inlaw that suffered a stroke. I had to take her in to the bank 3 times in a wheel chair and still they have been unable to assist her because of their systems. I have spoken to the business banker Nompumelelo Mshumpela on numerous occasions after trying to get hold of her for days. When you call her number it either just rings or she picks up and hangs up without answering. I tried calling the regional manager Lunga, same thing. I personally went in to the branch. I bank personally with FNB. It is such a pleasant experience compared to dealing with ABSA. Two years ago we changed signatories on a ABSA account. Last week I discovered the documents where lost inside the bank and the signatories not changed. I will never recommend this bank to anyone.