XM
Xolelwa M

1 reviews | Active since Mar 2011

07 Oct 2020, 16:22

ABSA simply doesn’t care about their clients

I am disappointed with the service I’ve received from ABSA with regards to my home loans. From their *********** agents to their lack of communication to their clients. When I call the bank as a client my expectation is that I will get good advise but ABSA agents have failed me and even now I’m having to call different agents at different times to get information. Can’t wait to finish paying and never deal with Absa again. I’m good.

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Replies (1)
Absa
Absa's reply08 Oct 2020, 10:07
Official
Dear Xolelwa 
Thank you for bringing this matter to our attention. Kindly provide us with the details of your complaint and how you would like  us to assist you in order to  log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management