MD
Mike D
1 reviews | Active since Oct 2012
07 Nov 2017, 03:58
ABSA simply clueless !!!???
After making an immediate internet payment to Std Bnk - As I have done numerous times over the years all seemed OK and my acc was debited as per usual. However after the beneficiary (An attorney firm) indicated they did not receive same, I called ABSA for assistance to investigate.
This is where the worst referral game of my +/- 20 years banking with ABSA started. They are simply clueless. One email address after the other passing the buck, giving me a "Your query resolved" response, only to send me a "Please try this email address" email - and so it goes on and on in a never ending loop - In stead of sending that referral themselves behind the scenes, following up on it - aka *taking ownership*!! Unbelievable!
It has been 20 days since my payment and the money (a substantial amount) is just gone.
I am very worried and ABSA is seemingly unable/unwilling to assist me, leaving me in the dark ???
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
07 Nov 2017, 20:07Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Nov 2017, 20:07
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
MD
Mike D's updateReviewer Update
07 Nov 2017, 20:33Thank you Vanessa,
I was refunded the amount today via Journal credit.
I paid the Attorneys again via an ABSA account. So that is sorted, but please
have a look at the email correspondence chain and see what the issue is.
Can't subject your customers to that and your AOL App and service is actually
a great service. When the popo hits the fan there needs to be a more clearer
and synchronized query channel that can coordinate a single response feed to customers
that will convey in a professional manner that you do know what you are doing and that you
actually care. Regular feedback (every 48hrs) would also help...
Rgds
LieweVader
MD
Mike D's update07 Nov 2017, 20:33
Reviewer Update
Thank you Vanessa,
I was refunded the amount today via Journal credit.
I paid the Attorneys again via an ABSA account. So that is sorted, but please
have a look at the email correspondence chain and see what the issue is.
Can't subject your customers to that and your AOL App and service is actually
a great service. When the popo hits the fan there needs to be a more clearer
and synchronized query channel that can coordinate a single response feed to customers
that will convey in a professional manner that you do know what you are doing and that you
actually care. Regular feedback (every 48hrs) would also help...
Rgds
LieweVader