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jane.tendani jane.tendani

1 reviews | Active since Jul 2016

02 Aug 2018, 12:35

ABSA Silver credit moved to Gold- transaction history shows nothing.

I just phoned your call center and The agent advised that my credit card was moved from silver to Gold... now I cannot view my transaction history????? who authorized the move when did ABSA get consent from me to move me... Since ABSA charges us for everything including the air we breath... Now kindly advise the way forward without me being charged a cent.

I demand a response and refund on my ABSA cheque account... if not I WILL MOVE to a different bank.

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Replies (1)
Absa
Absa's reply02 Aug 2018, 15:51
Official

Dear Tendani Netshifefhe

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange