jJ
jamesrsa J

1 reviews | Active since Oct 2016

05 Oct 2016, 15:53

ABSA signs me up for a credit policy without my permission

<p>ABSA phoned me a week ago, to ask if I want to sign up for a credit protection policy. I said that I am NOT interested. Then, 2 days ago I receive an email from them saying that I have selected to take out the policy.</p> <p>I have tried for 2 days to phone them on the specified number, but are not able to get through due to high call volumes. (I suspect that I am not the only client who have been conned like this.)</p> <p>Eventually got through to someone who took my details and promised that someone will call me back. NOTHING.</p> <p>I have now wasted my precious time and money to call them without success to have something cancelled that I have never even asked for!</p> <p> </p> <p>I have eventually sent an email, but still no response. This is pathetic, but then again, what else do you expect from Absa anyway....?</p>

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Replies (3)
Absa
Absa's reply06 Oct 2016, 09:24
Official

Dear James

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

jJ
jamesrsa J's update06 Oct 2016, 09:44
Reviewer Update

Dont worry about it. I am busy closing all my Absa accounts and will move everything to FNB.

Absa
Absa's reply06 Oct 2016, 16:03
Official

Dear James

I have tried to make contact with you telephonically, but unfortunately there is no response except to say subscriber not available. May i ask you to please advise when i can call you on your cellphone.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd