ABSA shruggs off service delivery in Calitzdorp

<p>With reference to your email dated 19 January 2017, I would like to bring the following to your attention :</p> <p>1) One of our dedicated consultants will keep you informed regarding progress with your complaint<br /> This never happened and I am still waiting for information regarding the progress of my complaint</p> <p>2) I have been contacting the RASC in George regarding the total unacceptable uptime of the remote ATM now the only ABSA representation in Calitzdorp and apparently the service of the ATM has been outsourced to Fidelity Guards who confirmed that their service level agreement is to only visit the site on Mondays, Wednesdays and Fridays. The result of this is that the ATM is invariably out of service the rest of the time and especially over busy periods such as month ends and grant payments. This never happened when the ATM was under the control of the teller point that closed in January and now only do we, the clients, realise what excellent service this point provided to us - a realisation that powers to be at decision level at ABSA have not taken into account.</p> <p>3) The remaining ABSA clients (those who have not yet transferred their banking to Standard Bank - latest being the local NG Church) who are now forced to travel to Oudtshoorn ABSA branch have been met with total apathy and "don't care attitude).</p> <p>I do not expect any positive reaction to this mail other that the normal system generated acknowledgement, etc - another affirmation that ABSA really does not care.</p> <p>Copy of this mail will go to Hello Peter and similar message to local media.</p>