Absa shrewd disgusting bank

Me and my wife purchased a house around March last year with absa, my wife is a contract worker but the Bond was still granted, having said this all my payments was paid in full besides one payment which I reversedaround the end of March, beg April this year, there was good reason for that, around March I app**** to absa to assist me as I told them that I am having financial difficulty, they asked me to send them some documentation which I had done when they did not respond to me I sent them follow-up email telling them that they must please sort it out before the end of the month and if not I will be reversing the bond amount for that particular month I think it was bond 4 April when they had not responded I had reversed that payment, when they responded they told me I am declined due to non affordability not because of the reversaI, I must send them additional proof of income which I had done on the 18th of April from the 18th of April till right now no call no email from absa, in fact I had sent them a few emails I called them a few times no response from them when I called the lady yesterday from the bond department she told me I was declined because I reversed an amount this is absolutely ridiculous and most ********* in the bank's part I mean if that was the reason then they should have told me that initially that it was declined because of the reversaI but the reason they told me now that it was because of the reversal is because after I sent them additional income which clearly proves that I can afford the reduced payments from my opinion then they looked for a reason to decline me and used the reversal for a reason this is out of malice and is absolutely disgusting from the bank I did tell them I was going to reverse it and I was supposed to reverse the next payment as well but I have not done so this is absolutely shrewd and definitely a horrible way to do business with the clients they must be upfront straight with the clients don't beat around the bush