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ivorblumenthal I

1 reviews | Active since Oct 2016

27 Mar 2020, 14:58

ABSA shows their HEARTLESS underbelly in the face of CORONA, despite relaxations from DTI

An employee of ours has received a curse reply to a request to delay repayments during the lockdown warning that they WILL be blacklisted and charged interest. This, despite the Minister of Trade & Industry assuring the public that this would not happen and that he had given instructions to banks NOT to do this? See the attached message

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Replies (3)
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ivorblumenthal I's update27 Mar 2020, 15:00
Reviewer Update
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Absa
Absa's reply27 Mar 2020, 15:47
Official
Dear Ivor Blumenthal
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care
Absa
Absa's reply27 Mar 2020, 15:47
Official
Dear Ivor Blumenthal
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care