BK
Bob K

1 reviews | Active since May 2020

12 May 2020, 06:33

Absa Shoulders Above the Rest

I would like to recommend Absa bank for their best effots to support clients with hussle free Payment relief interventions to clients during the COVID-19 lockdown period.

Unlike the other bank who request letters of loss loss of income, motivation letters, filling of application forms etc, Absa has been contacting clients by itself through SMSes with relief offers and by just responding back with a Yes one's application is processed.

My wife's motor finance's payment relief with Wesbank has until today not yet been approved despite sending them all the necessary documents to support the application instead they called her offeribg to offer ger a personal loan. l was therefore forced to accept the hussle free home finance payment relief offer from Absa, athough l never lost my income, just to supplement my wife.

Absa please continue being of good service to us, your clients and support the government's efforts in this fight against the pandemic. Today, tomorrow, together we will conquer this pandemic.

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Replies (1)
Absa
Absa's reply12 May 2020, 10:59
Official
Dear Bob Kamwendo

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd