Absa should stay with banking

I have never experience such bad service in my life I honestly don’t know why i even pay home insurance…in feb 2021 our geyser broke Absa did actually send out plumbers to replace it…last Saturday morning water came down from the ceiling i phoned and they would send out the supplier from the geyser that didn’t happen i am still waiting its now 5days its definitely time to change from insurance companies