ABSA should quit online services!

Again, I was pre-approved for a credit card pending verification and was called on 27 March 2023 to forward my marriage certificate. I immediately forwarded the requested document and was told that I will have the final outcome within an hour and that the couriers will deliver between 3 - 5 working days. This morning I call the card division and get told that I need to wait between 24 -48 hours. What circus is this? Is everybody going through the same training and induction? Online services at ABSA is evidently not working. People apply because they in need of financial assistance today, not next week Monday!