EE
Estelle E

1 reviews | Active since Mar 2009

07 Apr 2017, 19:03

ABSA should employ more people like Stephan

<p>Last week I lodged a complaint regarding my credit card payment structure. On 6 April I recieved a call from Stephan (unfortunately didnt catch his surname) from the Customer Care Complaints division. He offered me a solution to my problem as well as assisted me with other queries I had regarding my credit card. He was so friendly and helpful and assisted me in my mother tongue. Most of all he made me feel like a valued customer and not just a number. I tried phoning back on the number he phoned from, but you can not call that number, so I hope you can trace Stephan using my previous query and/or account number. I havent received service like this in a very long time from anyone at Absa and Stephan deserves all the recognition possible.</p>

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Replies (1)
Absa
Absa's reply12 Apr 2017, 12:33
Official

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.


Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd