ABSA SHOULD BE ASHAMED

I am beyond LIVID with ABSA. You have completely failed me, and the public deserves to know how recklessly you treat personal information and how little you care about correcting your own mistakes.

ABSA used MY ID NUMBER on my EX-HUSBAND’S debt review account, even though we’ve been divorced for 27 YEARS and were NOT married in community of property. There is absolutely NO legal or ethical reason to have ever connected me to his debt.

Because of YOUR mistake, I received a summons for a debt that had nothing to do with me. I was threatened to pay, and to protect my name and credit record, I was forced to pay the outstanding amount out of my own pocket – for a debt that wasn’t even mine. That’s financial abuse, plain and simple.

To make matters worse, I had to consult an attorney at my own cost to get the summons removed from my name. The stress, time, and financial loss this caused me is beyond unacceptable – and ABSA refuses to take responsibility.

I have made numerous attempts to resolve this, but have received NO written response, NO email, and NO formal acknowledgment of your error. Just complete silence.

I am demanding a formal written apology, a letter confirming ABSA’s mistake, and a FULL refund of every cent I spent because of this – including the payment, legal fees, and any related costs.

I will be escalating this to the Ombudsman for Banking Services and will not stop until this is resolved properly.

SHAME on you, ABSA. Fix this immediately.