Absa Shortfall Policy

I have a shortfall policy with Absa for years. After being in a car accident, to no fault of my own, I am left with a shortfall from my insurance on my vehicle which I’m expected to pay which my shortfall policy should cover till I am able to recover the money with my lawyers.

I have been dealing with the call center for two weeks, having my calls transferred and having the phone blatantly put down in my face. I have sent my documents to all the email addresses provided to me yet I am still unable to get any feedback or acknowledgment from Absa.

Their customer service is non existent and the entire operation is run poorly!