DN
Daniel N
1 reviews | Active since Nov 2010
09 Dec 2020, 13:56
Absa Shortfall Insurance is TERRIBLE
I signed up with Absa Shortfall Insurance on 29/10/2020 and had an accident on 14/11/2020 where my vehicle was written-off. My vehicle Insurer paid their portion and there was a shortfall whereby Absa Insurance needs to settle. I am being told that I need to pay my first premium before they can process a claim, and I offered to do that but Absa says that I must first wait for my first vehicle installment to go off and the premium will be allocated from there. Its totally frustrating as this was never explained and now I am not getting straight answers at all and I am now stuck without a vehicle and I'm being told THERE IS NOTHING THAT CAN BE DONE, ITS PROCEDURE!!!!
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Replies (3)
Absa's replyOfficial
09 Dec 2020, 15:42Dear daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply09 Dec 2020, 15:42
Official
Dear daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
DN
Daniel N's updateReviewer Update
22 Dec 2020, 10:19This is utterly DISGUSTING SERVICE from Absa and Daphne, they don't bother to reply or resolve my issue, this is the worst Insurance, especially from such a big bank, to even think I have been banking with them you years.
DN
Daniel N's update22 Dec 2020, 10:19
Reviewer Update
This is utterly DISGUSTING SERVICE from Absa and Daphne, they don't bother to reply or resolve my issue, this is the worst Insurance, especially from such a big bank, to even think I have been banking with them you years.
Absa's replyOfficial
22 Dec 2020, 11:16Dear Daniel
We acknowledge receipt of your posting.
Your further concern will be reviewed.
Your complaint reference number is C-***3
Our AVAF department has been trying to get hold of you on the cell number provided with no success.
Kindly advise what time is suitable to call you or provide us with an alternative number to call you.
Regards
Daphne Le Grange
We acknowledge receipt of your posting.
Your further concern will be reviewed.
Your complaint reference number is C-***3
Our AVAF department has been trying to get hold of you on the cell number provided with no success.
Kindly advise what time is suitable to call you or provide us with an alternative number to call you.
Regards
Daphne Le Grange
Absa's reply22 Dec 2020, 11:16
Official
Dear Daniel
We acknowledge receipt of your posting.
Your further concern will be reviewed.
Your complaint reference number is C-***3
Our AVAF department has been trying to get hold of you on the cell number provided with no success.
Kindly advise what time is suitable to call you or provide us with an alternative number to call you.
Regards
Daphne Le Grange
We acknowledge receipt of your posting.
Your further concern will be reviewed.
Your complaint reference number is C-***3
Our AVAF department has been trying to get hold of you on the cell number provided with no success.
Kindly advise what time is suitable to call you or provide us with an alternative number to call you.
Regards
Daphne Le Grange