SM
Samukelo M
1 reviews | Active since Apr 2024
09 Apr 2025, 10:54
ABSA shortfall cover, falling short.
Poor Service. Dishonesty and ********* practices. Going against their own policy wording.
Absa is only paying a fraction from my Shortfall cover policy. What is the purpose of a shortfall cover if it does not even cover the shortfall. Their policy wording was not followed, they are now making new rules as they go along. The Ombudsman will intervene and provide clarity.
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Absa's replyOfficial
09 Apr 2025, 11:55Dear Samukelo Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management
Absa's reply09 Apr 2025, 11:55
Official
Dear Samukelo Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management