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Thakane S
1 reviews | Active since Dec 2021
15 Mar 2024, 10:30
Absa Shortfall Cover
Absa Shortfall Insurance is such an inconvenience. The lies I have been told as well are unacceptable. I lodged a claim 3weeks ago with them , it is almost my debit date and my account will be debited. I was told that payment was done on Monday and today is Friday still nothing is in my Vehicle Finance Account. I am taken from pillar to post. I have written emails.I am just tired.
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Thakane S's updateReviewer Update
15 Mar 2024, 16:41The next thing ABSA is able to respond to all the other reviews except for mine. WOW
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Thakane S's update15 Mar 2024, 16:41
Reviewer Update
The next thing ABSA is able to respond to all the other reviews except for mine. WOW
Absa's replyOfficial
19 Mar 2024, 12:42Dear Thankane, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I note that your matter is receiving attention under case C-***5 and my colleagues Vanessa Crowe will provide feedback to you on this matter by the close of business 22/03/2024. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply19 Mar 2024, 12:42
Official
Dear Thankane, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I note that your matter is receiving attention under case C-***5 and my colleagues Vanessa Crowe will provide feedback to you on this matter by the close of business 22/03/2024. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,