Absa short term Insurance very pathetic service.

Absa short term Insurance and their pathetic service has not resolved a query that my mother logged with them on the 6th of August 2018. Her geyser has been over flowing since they sent out some "***** plumbers" to replace her geyser in 2017. They sent out their assessors on the 7th of August 2018 who advised her that they cant replace the current geyser as it is still under warranty and was advised that the "***** plumber" will have to come out and do the replacement as its still under warranty. Our issue is that since Thursday the 30th she has been calling Absa Insurance and they keep telling her they will be in contact with her, whilst she is still having the over flow problem. Today she let her Legal wise people call them and they told them they will contact my mother which they still haven't done. Absa Insurance are either not interested in assisting their paying customers, who happen to be a pensioner, or they are just plain down to customer service orientated. Very disappointed in this service.