Absa Short term Insurance a disgrace

Good day,

I am writing to express my deep disappointment and frustration regarding my experience with Lipco All for All, underwritten by Absa. Over the course of nine years, I entrusted them with handling legal matters on two occasions, only to incur a loss of R500,000.

In both instances, Lipco All for All utilized candidate attorneys to handle the matters, a decision seemingly motivated by cost-saving measures. Unfortunately, this approach resulted in a lack of continuity and accountability, as the appointed attorneys would often gain experience and move on, leaving the process stagnant. Neither Absa nor Lipco took adequate steps to address this issue.

In one matter, a car dealer sold me a faulty car under written assurance of repair, along with a trade-in agreement that was never honored. Despite pursuing legal recourse, the mishandling of documents between successive attorney firms led to the loss of crucial evidence, rendering any recovery efforts futile.

The other matter involved a court application where jurisdictional issues delayed proceedings for over three years, ultimately resulting in the respondent liquidating their assets. Lipco and Absa failed to take timely action, allowing the matter to prescribe and resulting in the loss of my vehicle.

Neither Lipco nor Absa have taken ownership or responsibility for their actions, leaving me to bear the financial and emotional burden alone. Had I engaged independent legal counsel, I believe I would have been able to recover my legal costs from the respondents and my R500 000 loss.

After more than twenty years of holding this policy, the lack of success and support I have encountered has left me disillusioned. I urge others to carefully consider the efficacy and alignment of this policy with their best interests before making a decision.