Absa shocking service from Yolande Viljoen and banking fees *******.

I called Absa about my account. I was told to go to the branch. I did and nothing has happened. I then went to Head office and explain to them what is happening. My private banker called me and trying to resolve the issue. I told her is too late as I had enough of them. Called Head Office and tried to get to the CEO office and got through to Yolande Viljoen. She is most properly the rudest and abrupted person I have ever spoken to. She said she will investigate my complaint which she did not do as I know they say that just to keep you quiet. She wrote a letter to me and again it is you, the customer that is at fault and not Absa nor a third party. My complaint started in 2020 with Anita Smith, my private banker. I have told them that time that I am going to close my account if they do not solve my query. They are deducting money of your account after I asked them to reconcile my account, tell me what they owe me and what I owe them. 2023 still going on deducting money and tell you the next lunch is on us which money they take from your account. I have been a customer with them since 1979 and that's how they treat you, shocking. Yolande Viljoen I would like to see the documents on your so-called investigation to prove to you that you have done nothing.