ABSA SHOCKING SERVICE

To Whom it May Concern,

I am simply shocked and your lack of service for a simple Account Confirmation Letter. I had no option but to arrange for my Uncle Mr EJ Marais to come into your branch for this letter. Upon him doing that you could not even assist by emailing the Account Confirmation Letter out. Shocking my Uncle had to go to the post net in the mall to have one letter emailed which would cost your branch nothing.

Now his daughter who has power of attorney on his account is battling for over a week in fact two weeks to get hold of someone at the Branch that might pick up their phones or respond to her email.

Kindly advise what more we need to do or do we need to pay for a service from ABSA. Trust me if this happened at anyone of our FNB Branches we would be seriously dealt with. Its shocking doing anything with ABSA.

Can someone kindly contact his daughter in Australia as she has tried calling and sending emails to no avail. Email address: *** Cell Number: +***7

Irene Janse Van Rensburg Consultant Everyday Banking – Physical Channels

T +***6 E ***ca

Andries Malherbe Branch Manager Integrated Channels Personal and Private Banking

T +***0 M +***7 E ***ca

Email address: *** Cell Number: +***7

Jackie - *** *** or ***