ABSA, shocking service!!!

Absa, I am very disappointed at the shocking service I have received from you regarding my vehicle finance. I had app**** for a months payment relief last year as had been advertised in your website. And now six months down the line of no communication with me, I am getting a call that my account is in arrears by one month and this has affected my credit score for the past 6 months without me knowing. This is really shocking from such a reputable bank. Secondly, I asked for a breakdown of the products that are included in my installment but I cannot get an answer.