ABSA shocking customer service

"I reported ***** on my account on the 25/2/18 case number ***. I received no communication from the bank, I followed up on the Tuesday and was told it will take 3-5 working days for someone to contact me. With no communication I went into the bank on Saturday the 3/3/2018 and was told that the ***** department is closed on a Saturday but the person assisting me emailed the person who is handling my case to please contact me. On the 7/3/2018 I had still not received any communication from the bank so phoned in to follow up. I was informed documents had been sent to me, which I have never received. We checked my email address and the consultant said she would resend them to me and the contact details of the person handling my case, I am also yet to receive these documents. So now on the 8/3/2018 I have yet to receive any communication initiated by the bank with regards to my case. I am not sure what other measures I can take and tomorrow will be the 10th working day since I have lodged my case.

Overall, I have been a loyal customer of ABSA’s for years and feel this degree of customer service and communication is unacceptable. With ***** and ****s rampant in South Africa customers want to know that their bank has the best interests in mind and is protecting their money, and based on the above I am loosing my belief that ABSA has that and feel that many others may feel the same."

The above was emailed to the ABSA complaints line on Thursday the 8th March and forwarded to the ***** division for assistance.

Now on Monday the 12th March, still no communication from the bank so again called to follow up. to this time be told that there is not actually an investigator allocated to my account and that there is a back log so all they can tell me to do is be patient and that they cannot even tell me when someone might actually contact me.