rR
rona R
1 reviews | Active since Mar 2021
03 Mar 2021, 20:55
ABSA shocking client service
ABSA service is really shocking Been to branch 3 times, every time I was told my card will work now. Apparently my pin was blocked. Phoned ABSA today, put me through to credit card dept. Lady said I must please go to a shop and try card again. She will phone in an hour. It is almost 21:00, nobody phoned me back and card still declined.
I am sorry , but this might why my family and friends all moved away from ABSA. Planning on doing the same
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Absa's replyOfficial
04 Mar 2021, 09:17Dear Rona Roelofse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Mar 2021, 09:17
Official
Dear Rona Roelofse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,