HK
Hazel K

1 reviews | Active since Sept 2012

02 Apr 2019, 09:21

ABSA - ****ty Bank

I reported irregular transaction on my account during the early hours of 27 January 2019. I followed up an email to disputes as instructed. I have called several times to get feedback on the matter and I have even gone to the San Ridge Square branch and spent 3 hours there trying to get this resolved and I was promised that within 5 days someone ***** would contact me and this was on 22 March 2019.

I am in the process of closing my accounts and I being charged interest on an amount that I do not owe!!! ABSA is a ****ty bank and your client service is terrible as I write this post I am still on hold and its been 20mins and they can not even transfer me to their supervisor. What kind of nonsense is this!!!!!!!!!!!

NEVER EVER BANK WITH ABSA!!! They are the worst. Kindly note I will also be laying a complaint against you with the Ombudsman for Banking Services.

0
Replies (2)
HK
Hazel K's update02 Apr 2019, 09:22
Reviewer Update
I have been on hold for 27mins and still no assistance!!!!
Absa
Absa's reply02 Apr 2019, 12:09
Official
Dear Client,
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd
 

Best regards,