ABSA SHELLY BEACH - Bad service received

Good day, I recently visited an Absa Branch based in Shelly Beach. Upon my arrival I was not even great due to lack of staff visibility.being confused as to where to go in regards to my inquiry I ended up at Customers Service. While standing in what assumed was the que I stood and received no assurance of being assisted. After sitting down with a consultant, Jengu or some similar name, once again did not greet me or listened to my actual request, as she heard my request from one of her colleagues. I was inquiring about my app not allowing me to Immediate payments. However, after the consultant worked on her computer I was no longer able to log into my app. However a while together with the help of her colleague we were able to fix the problem. But during this visted I am deeply disappointed in the service I have received. With 6 staff memeber in a area meant for only three consultants. While casually talking about water bottles. Is this how serious they are taking the confidentiality of their clients? I appreciate that my inquiry was resolved, but the service was not appreciated