Absa, shameful you lost you values and you don't care for your clients.

For the past 8 days I've been trying to close my cheque and credit account with Absa. The people in the branch was most helpful and I was referred to my private banker that I've never met, never spoke to but I've been paying for a service "Private Banking". To call it service is a disgrace and are on the level of our local government, which would be non existent. after 4 working days they decide to inform me that there is a closure charge, no explanation just an abrupt email claiming there is a debit closure amount on both accounts. No courtesy letting the client know what the process is are there any charges (why would somebody have a charge to close an account). For 32 years I've been a loyal client, always defending Absa (I worked for them), but finally my eyes opened and I have to agree Absa lost their care for their clients and are but shell of their former self. Irrelevant with the likes of Discovery Bank.