ABSA-Shabir Shaik collection department, trating clients like they work for a DAy Care

I have a personal Loan with Absa bank which is in 2 months arrears,and account arears handed over to Shabir Shaik attorney,

The Shabir Shaik attorneys under Absa umbrella as their collection department, 1. i would really like to make arrangements and it will affect my ITC, i get over 10 calls a day from their call centre agency that runs the place as a creche for kids, they do not talk they buzz me the whole day over 10 calls a day, as you can tell that they dont care about clients they only pushing daily stats, which is a dishonesty, and one answered and be rude to me

i had called and ask to report this, SPOKE TO SIBUSISO NDLOVU, who said he is a team leader, and he promise to get back to me on Monday hence we spoke on friday, none of that has been done, still waiting for feeback...that is how ABSA collection department 100% with incompetence i have made arrangements,but i still receive 10- 20 calls a day with no one talking just hang up when i answer, the Bank that i trust treats clients unfairly and employees behave like day care kids, im really tired of calls, and some Agents are rude, derespect and most sewaring part before they hang up.