absa settlement letter

<p>NOTE MAIL SENT TO ME FROM ABSA .... I need to contact them for feedback ... </p> <p> </p> <p> </p> <p> </p> <p>Thank you for your email.</p> <p>Kindly note that we have logged a case for you ref number ********** , for feedback kindly call action line 0 ********** 41.</p> <p>If you require any other assistance or information please email us again at ********** <p>Kind regards</p> <p>Lebohang Maqobane<br />Consultant: Email services<br />Absa Service Centre<br />www.absa.co.za</p> <p> </p> <p> </p> <p> </p> <p>I've been trying to get a settlement letter since September 2016. I now get sent a email to say that a query been logged and I need to call for feedback. Why can't I be contacted with feedback ? Surely absa should be following up with their clients ?</p> <p> </p> <p> </p>