1 reviews | Active since Mar 2010
ABSA Services suck - especially when you really need them, also the departments are all disconnected
<p>I am a premier client and recently had a financial hiccup - went to the bank and they couldn't help, my employer is also a FSP - and tried switching accounts and that didn't work. Then after that switched to CAPITEC - WHICH IS THE BEST BANK BY FAR SO FAR !!!</p> <p> </p> <p>My accounts all got in arrears as I was trying to sort it all out.</p> <p>ABSA has been sending me auto voice calls, phoning me and seriously frustrating me.</p> <p> </p> <p>Then after NOT listening and NOT speaking and NOT contacting me via other channels.... MY home address, cellphone, email address is all the same - I stay in the house ABSA finances ..</p> <p> </p> <p>And then they hand me over to a collection agency and - worse of all in 3 weeks I am sorting everything out IF someone just listened to me and spoke to me..</p> <p> </p> <p>I am 47 and what i am finding is we as people are becoming numbers to you and you are treating us as numbers .. please fix this .. I have been a loyal client for MANY MANY years and this is how you treat me ..</p> <p> </p> <p>Please sort out my accounts - you have lost a very very loyal client .. i know in the bigger scheme of things one person is not really going to have a huge effect - BUT you have really treated me like a number and not a person .. my experience with Capitec is that they actually make you feel like a person</p> <p> </p> <p>ABSA - YOU REALLY SUCK !!!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
You send me a message and i rep**** via email - after that you didn't contact me,
Your departments are still phoning me ..... I explained to them that I will be getting some money the end of the month to sort it out, the lady wanted to confirm this, and i asked her how do i confirm if i do not have confirmation. On that I asked if they can please stop phoning me as I will be sorting everything out - and the lady's reply was: WE WILL PHONE YOU EVERY DAY UNTIL YOU PAY OR CONFIRM - This was YOUR consultant ..
On my phone I have about 30 -- YES THIRTY calls from your bank - this is HARASSMENT !!!
I will be chatting to my lawyers at my work ..
You are one PATHETIC bank --- check your emails - and get abck to me.
You send me a message and i rep**** via email - after that you didn't contact me,
Your departments are still phoning me ..... I explained to them that I will be getting some money the end of the month to sort it out, the lady wanted to confirm this, and i asked her how do i confirm if i do not have confirmation. On that I asked if they can please stop phoning me as I will be sorting everything out - and the lady's reply was: WE WILL PHONE YOU EVERY DAY UNTIL YOU PAY OR CONFIRM - This was YOUR consultant ..
On my phone I have about 30 -- YES THIRTY calls from your bank - this is HARASSMENT !!!
I will be chatting to my lawyers at my work ..
You are one PATHETIC bank --- check your emails - and get abck to me.
