ABSA services shocking

We have had such a bad experience with ABSA. Firstly we were the victims of *****. We called ABSA to cancel our prepaid credit card. After about 3 days the card was still not cancelled because we had a "debt" on it of R145 because the fools at customer care categorised our action as "lost card" and charged us a fee. They did not mention any fee on the phone, said it was free. After an hour in the branch and on the phone with various departments, we have heard different stories (some say its free, some that it costs R145). In the end, we got hold of someone who promised us that they would remove the bill of R145. It is still not done, a whole week later. Finally though, we got our new credit card. It worked fine for a few days (did some internet banking etc) and now today I have a "hot card" error message when trying to do banking. Apparently some issue with a link to internet banking. But then how is it possible that I could use my credit card on internet banking literally two days ago? And why have I not yet been credited the R145? Come on ABSA. SHOCKING service. Time to pull your socks up. I hope someone can assist us through this complaint.