MM
Molo M
1 reviews | Active since Feb 2020
18 Feb 2023, 10:09
Absa services is so poor you would cry
My card expired, their app website doesn't give me an option to renew and collect. I tried going to the branch but the lines are ridiculous but atm are empty. They only work with 2 tellers. This is so bad. After 2 months still no card
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Replies (2)0
Replies (2)
Absa's replyOfficial
20 Feb 2023, 09:05Dear Molo Mologadi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply20 Feb 2023, 09:05
Official
Dear Molo Mologadi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
28 Feb 2023, 14:37 Dear Molo Mologadi
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The matter was referred to our relevant department for investigation and feedback.
We note that our Sales team tried to contact you but were unable to reach you.
Kindly provide our office with an alternative contact number and time to contact you in order to assist with the replacement of your card.
Our office will follow up again with you on 02 March 2023.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The matter was referred to our relevant department for investigation and feedback.
We note that our Sales team tried to contact you but were unable to reach you.
Kindly provide our office with an alternative contact number and time to contact you in order to assist with the replacement of your card.
Our office will follow up again with you on 02 March 2023.
Kind regards,Group Customer CareRezona Louw
Absa's reply28 Feb 2023, 14:37
Official
Dear Molo Mologadi
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The matter was referred to our relevant department for investigation and feedback.
We note that our Sales team tried to contact you but were unable to reach you.
Kindly provide our office with an alternative contact number and time to contact you in order to assist with the replacement of your card.
Our office will follow up again with you on 02 March 2023.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The matter was referred to our relevant department for investigation and feedback.
We note that our Sales team tried to contact you but were unable to reach you.
Kindly provide our office with an alternative contact number and time to contact you in order to assist with the replacement of your card.
Our office will follow up again with you on 02 March 2023.
Kind regards,Group Customer CareRezona Louw