SM
Sbusiso M
1 reviews | Active since Mar 2023
07 Mar 2023, 13:20
ABSA services are very poor and slow
I app**** for an ABSA personal loan on the 2nd got an offer which I accepted and an email was sent to me with reference number to upload my supporting documents which I did till date I haven't received any feedback regarding my application or anything. Someone call me yesterday saying he is calling from ABSA I should confirm my details which I did and he say I should expect a phone call from *** but it didn't happen. Can I please be escalate to the revelation department to handle my application please?
Thanks
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Replies (3)
Absa's replyOfficial
07 Mar 2023, 13:25Dear Sbusiso Mdlui
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6 Kind regards,Group Customer Care
Nthabiseng Sibande
Absa's reply07 Mar 2023, 13:25
Official
Dear Sbusiso Mdlui
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6 Kind regards,Group Customer Care
Nthabiseng Sibande
SM
Sbusiso M's updateReviewer Update
07 Mar 2023, 13:37Okay I will be waiting
SM
Sbusiso M's update07 Mar 2023, 13:37
Reviewer Update
Okay I will be waiting
Absa's replyOfficial
07 Mar 2023, 15:05Thank you
Absa's reply07 Mar 2023, 15:05
Official
Thank you