Absa service terrible

Service at ABSA being a Platinum client has just deteriorated to such an extent that I am ready to change my bank of over 30 years!!! Between the App and Internet Banking their system doesn't want to except delinking and relinking a device and this lead me to have to struggle for over a week now. To add to the frustration and the reason for taking the time to write this, I call the platinum bank service and the agent, after 10 min discussion, cut me of by transferring me to the helpline where I was back in the queue for and waiting is said to be over 5 min!!! This is after she said I must just hold, that she want to check on something... Of course she just decided that this call is probably a tough one and transferred me back to the queue. Large corporate companies must fall!!!!!