ABSA service shocking

I got married had my new home affairs issued smart card. I went to 3 banks to change my name standard bank and nedbank no oroblem. Try changing your name with ABSA IS IMPOSSIBLE. They want original marriage certificate not my copy and new ID which i had and proof of adress which I had they were arrogant and refused to help. 2 other banks changed my name. To get original marriage certificate from hone affairs take 6 months. So ABSA prefer you not to be FICA'd as they make your life hell.