ABSA service require 2 months......and NOTHING!!

It has bee two months that I have completed our loan obligation with ABSA! We had to take out a Momentum life policy on the loan! This we did and completed our arrangement as signed and agreed to. ABSA have not concluded your part of the arrangement regarding the life cover as instructed by me (Your client remember!!!) Deduction to Momentum have gone ahead...bank charges billed to me...!! These bank charges are ABSA's error as ABSA had all the paper work signed and completed in front of them. The debit orders to Momentum should have been cancelled by the bank as I have said all the signed paper work is with you!!! When can I expect my refunds!!!