Absa Service Is Utterly Pathetic

I've been a client for so many years and when submitting a claim for my swimming pool was told that my claim has been rejected as it is as a result of deterioration over a period of time. Everything deteriorates over a period until it eventually stops working. Whilst it is operational, there is no need to claim that its why we pay insurance, to ensure that in the event of something not working you are covered. After speaking to so many people since last week, a Mathapelo promised she would have the manager call me, this never happened. Inklogiseng Lebitsa, another disappointment and proof of the poor/ lack of service delivery ABSA provides! Joseph Chokoe also promised to assist. IT JUST NEVER HAPPENS! Then spoke to Kagiso Kungwane who escalated my complaint to Steven Rampyr, who to date, has yet to respond to the email or numerous messages I've left on his direct line. Totally unacceptable. This morning I called the complaints line and the lady who I spoke to said that my complaint will never be sorted in their division? Confirming their processes are rigged and service is pathetic!. I then spoke to Thabiso Chaka who tried to find a manager - but the managers at ABSA are on a CONSTANT BREAK NEVER AVAILABLE TO DEAL WITH CLIENT!

I want my claim resolved! Reassessed, and approved. I can't help for my pool leaking. I reported the claim the minute I saw the leak. It never leaked before, the water was dropping so fast my husband even tried to remedy the problem whilst we waited for ABSA.

I want my claim approved -failing which I am taking this further to the OMBUDSMAN!

VERY DISGRUNTLED CLIENT!

JANICE FORTUNE